See the most common unanswered questions and assign them to chatbots, if you’d like.īefore you launch, test the bot.Add triggers you type in or choose from the drop-down that populates the most frequent unanswered questions.
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Add multiple answers to give the bot free reign to choose from any of the answers. Craft the bot’s reply to the trigger, either a chat page or text.Here you’ll see all your saved triggers and can add to and edit them: You might add triggers like “pricing” or “directions” or “make an appointment” or any number of keywords to match your page to something a user is asking.Īnother way add triggers to pages is by going to Q&A. To add a trigger as you’re building the bot, select “Add Trigger” and type in the keyword: You can add Q&A triggers to your bot in two ways: The FAQ answering possibilities are endless. If someone asks for “pricing” your bot answers back with pricing. If someone asks “directions” you can set up a bot that responds with the address and a link to a map. Q&A Triggers are useful for assigning bots to your frequently asked questions. You can do a Send to Messenger Facebook ads campaign, or get a link to the chatbot landing page using the HTML element lead magnet:Īnd you can set up the bot to trigger if a user says something… Step 3: Add Triggers for the Page The “play again” button returns a player to the Game Intro chatbot page where they’re given the option of Doors 1 to 5 again!Īnother CTA (call-to-action) lets users sign up for chatbot goodness themselves. You can add the text widget and more buttons that help keep the conversation going. Then, start typing the word of whatever theme you’re looking for, and click to add it to the Dialogue: With 5 doors to choose from, there are 5 multiple-choice options, each connected to a Dialogue with a monkey or a unicorn GIF from the Giphy-powered widget!įor Doors 1, 2, 3, 4, and 5, click the GIF widget for the Dialogue. In this game, I’m connecting each choice, or door, to a Dialogue that reveals the unicorn or monkey hiding behind the door. When you select the Dialogue, you’ll see that conversation path appear in the chatbot builder. In this case, we added “Door 1.”įrom the drop-down, select the Dialogue you wish for your Messenger conversation to flow to. When you enter the multiple-choice selections, you have the option of connecting that selection to another chatbot Dialogue from a drop-down.Īdd a new Dialogue to your Folder. Buttons are so user friendly on mobile!.Buttons can link to chat pages and website pages.Buttons have minimal conversion friction.They show up as interactive buttons in chat.Obviously, this is awesome for saving audience data like:Ī quick side note, multiple-choice options in Quick Question and Form widgets are awesome because: One cool thing about chatbot conversion elements like Quick Questions, Forms, and Attribute tools is that these widgets collect data to your Messenger contacts customer profile. Let’s use a Quick Question to start off the game.Ĭlick the widget you want to use, and in this case, type your question, pick from the Quick Question options: multiple choice, text field, and some other helpful contact info your bot can collect. You can use any combination of chat widgets to create the content of the chatbot Dialogue. MobileMonkey has a large selection of engaging chatbot widgets to choose from like: Next, you’ll be prompted to add your first chat widget to the Dialogue: In this case, the Dialogue is the first of multiple Dialogues, so we could name it “Game Intro” or something similar. This bot is the dandy host of the Monkey or Unicorn game, so we name it as such:įrom within the folder, click on + Add Dialogue, and again, give it a name that tells you what it is. Name your folder.įolders help you organize your bot messages.
In the Bot Builder, go to Dialogues and then add a folder.
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View a quick video tutorial of the chatbot builder here: Step 1: How to Create a Chatbot Dialogue The journey of our Monkey or Unicorn bot takes us through the web’s simplest free chatbot building workflow: Pick a door, any door! Will you get a monkey or a unicorn? We’re going to create a “Monkey or Unicorn?” bot.
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